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The objective of this document is to provide you, our patient, with clear information on how your personal information is collected and used within the practice. Occasionally we also need to share your personal information to involve others in your healthcare and this policy outlines when, how, and why we share your information.  For…

When patients understand the reason for taking medications, and the benefits and risks associated with medicines, they can make informed decisions about their treatment and will be more likely to follow the recommended treatment plan. Having access to current information about medicines enables practitioners to engage in best practice prescribing of medications for patient…

No patient is refused access to clinical assessment or medical treatment based on gender, race, disability, Aboriginality, age, religion, ethnicity, beliefs, sexual preference or medical condition.  Provisions are implemented to ensure patients with a disability can access our services.  Our practice identifies important/significant cultural groups within our practice including non-English speaking background patients, religious…

Opportunities are available for patients and other visitors to tell us, “How we are doing” and we collect systematic patient experience feedback at least every three (3) years.   Our practice information sheet provides patients with information on how to provide feedback, including how to make a complaint.   We have a thorough complaints resolution process…

As an Australian-based organisation, any data and information collected is held, used and disclosed in accordance with the Privacy Act 1988. ‘Personal health information’ is a particular subset of personal information and can include any information collected about a person to provide a health service. The information we collect about a patient can include…

Our patient scheduling system is flexible enough to accommodate patients with urgent, non-urgent, complex and planned chronic care, and preventative needs both in person or via tele or video health if appropriate.  The individual preference of our general practitioners or other healthcare providers, such as our nurses, is accommodated and members of the clinical…

In an emergency call 000. Our practice ensures reasonable arrangements for medical care, including the follow up of seriously abnormal and life-threatening pathology results for our patients outside our normal opening hours. The arrangements for medical care outside normal opening hours including how to access this care and the possibility of out-of-pocket costs, is…

communication policy Our practice is mindful that even if patients have provided electronic contact details, they may not be proficient in communicating via electronic means and patient consent needs to be obtained before engaging in electronic communication. Electronic communication includes email, facsimile and Short Message Service (SMS).  Communication with patients via electronic means is…